Terms & conditions

We look forward to welcoming you to Quondong Wahgunyah.

** Please Note**

∙ Verbal quotes are valid for 24 hours only. Any verbal quote given is only an estimate of the price, which will be subject to written advice on confirmation of the reservation from your booking agent.

∙ The premises are let to you for holiday purposes only.

∙ The tenancy is for the period stated in the confirmation letter and final receipt.

∙ The accommodation is for the maximum 17 person persons

∙ Whilst care is taken to ensure that the description of facilities and services of our properties are accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the management at time of booking. Management cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property's facilities and services.

Check in Times and Key Collection

Check in is from 3pm on the day of your arrival and checkout is at 10am on the date of your departure.

Please also ensure that your keys are returned to the same location by 10am on the day of your departure. If you are arriving outside of office hours, YOU MUST LET US KNOW, alternate arrangements can be advised which may incur an additional key collection fee.

∙ Late departures will incur a $1,000 fee.

Cancellations

∙ - Up to 30 days prior to check in – Loss of 20% of full accommodation plus the booking fee

- Within 30 days of arrival – Loss of full accommodation cost

Cleaning and Linen

∙ Properties are serviced mid-week based on an 8 night or more stay. Should you require additional services please contact us prior to your arrival and we will be happy to arrange this for you (charges will apply).

∙Please ensure that the property is left clean and tidy when vacating. All crockery and utensils must be washed and placed back in the cupboards. All furniture must be left in the same position as it was upon check in. Charges will be made for any additional cleaning or relocating of furniture in the property.

∙ All rubbish and bottles must be removed from the property and placed in the rubbish bins provided prior to vacating. Any excess items left inside the property or on the grounds will incur an additional charge.

Credit Cards

∙ The Credit Card used for payment of accommodation must be in the name of the person who signs the registration card upon arrival.

∙ We accept MasterCard, Visa, American Express 1.9% surcharge will apply.

∙On arrival and prior to check in we require a signed manual imprint of the credit card. EFTPOS CARDS NOT ACCEPTED. There will be no refund should you not have a credit card available for this imprint.

∙ Where a credit card is not available a $500.00 cash deposit will be required.

∙ In the event of any accounts (e.g. telephone accounts, hiring charges, cleaning charges, breakages, damage to the property etc) being unpaid and becoming payable, you authorise us to charge those accounts to you utilizing the signed credit card imprint. All charges are subject to our discretion. This authority is valid for sixty (60) days after the last day of your stay.

Damages, Breakages and Losses

∙ All damages, breakages or losses to the property, furniture and furnishings are to be reported to the management by the guest immediately. Should you discover a default or breakage or maintenance/safety issue when you arrive, please advise our management or we will consider those the responsibility of the current guest and charge accordingly.

∙When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions. Guests and invitees are expected to behave in a manner, which is conducive to the safety, comfort and convenience of other guests within the property.

∙In the event that the property has been either damaged (whether such damage is willful or not) the manager without reference will enter a debit on the credit card of the guest and the guest hereby authorises the manager to do so. This is at the sole and absolute discretion of the manager.

Damage to Common property

∙ Guest shall not mark, paint, drive nails or screws or the like into or otherwise damage or deface any structure that forms part of the common property.

∙Guest shall not damage any lawn, garden, tree, shrub, plant or flower being part or situated upon common property.

Payment Information and Guest Service Fee inclusions

For all bookings, one night of the tariff, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due thirty (30) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to the 6th of January), where the balance is due on or before 1st November.

For direct bookings the credit card used to pay your deposit will be saved (via SecurePay) and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay).

Discounts

In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner of the Property to compensate or discount.

Final Payment

∙ Full payment must be received at least 30 days prior to check-in. For bookings made inside these period’s full payment is required at time of booking via credit card.

∙ The balance will automatically be processed to your credit card 30 days prior to your arrival. We accept MasterCard, Visa, American Express.

∙ If deposit or final payment is not received by the due date Management reserves the right to cancel the booking.

Functions

∙ The properties we manage are for residential accommodation only. Functions of any sort are not permitted without prior approval and fees applied. Any type of function, party, wedding or get-together could incur a fee of $5,000 if prior arrangements and required fees are not paid.

Future Bookings

∙ Please be reminded that reservations are not automatically placed year after year. To avoid disappointment please make your next booking on check in or during your holiday. A deposit must be placed to secure your reservation.

Keys

∙You will be sent instructions via email for your key collection.

∙ Keys to your property will be in a lockbox onsite and the code sent to you on the day of arrival.

∙ For security reasons lost keys will incur a complete re-key of the locks at the guests’ expense.

Lock Outs

∙ Should a Guest lock themselves out of their Property during office hours, they may contact Management who will make every reasonable endeavour to provide spare keys at no cost. Should a guest lock themselves out of the Property outside business hours, a locksmith service or after-hours security will be engaged to affect entry. The Guest will be liable for any and all costs involved in gaining entry to Property.

Loss, Damage or Theft of Guests property

∙ The Owner takes no responsibility for personal property. This establishment or proprietor of the property shall not be liable to any guests or invitees for any loss, damage or destruction to the property or any personal property brought upon these premises by the said guest or invitee. Without limiting the foregoing, personal property shall include jewellery, money and other personal effects and motor vehicles parked on premises. Guests are strongly advice to seek their own travel insurance.

Noise

∙ guests shall not create any noise to interfere with the peaceful enjoyment of owners or occupiers of any other unit or any person lawfully using common property.

∙ Guests shall take all reasonable steps to ensure that their invitees do not behave in a manner likely to interfere with the peaceful enjoyment of our neighbourhood.

Pets

Pets are welcomed under specific terms only. Please contact the property directly to ask about terms and conditions of brining your pets along during your stay.

Rates and Changes

∙ Rates are subject to change at any time prior to deposit being paid. Prices listed are in Australian Dollars and are inclusive of GST where applicable.

∙ Discounts of any kind are only applicable on Rack Rates.

∙ Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until deposit is received.

Subject to Change

∙ We accept bookings in good faith and these bookings may be subject to change.

∙ We cannot be held responsible for circumstances beyond our control.

∙ Tariffs are subject to change without notice. Minimum night stays applies which varies amongst properties.

∙ No responsibility is accepted for errors and omissions contained on our web site and ensuing correspondence with respect to bookings and tariffs. We are careful not to misrepresent the property.

∙ We cannot be held responsible if the accommodation is unsatisfactory on arrival. No refund is given if you are unsatisfied with your accommodation. In certain circumstances refunds will be given due to health and safety reasons. Satisfactory evidence in writing from a guest may be considered. This refund process may take between 6 to 8 weeks. A written refund application will need to be completed for consideration. No guarantee is given that your money will be refunded.

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